Au Wireless is committed to maintaining its members' privacy.
Au Wireless is opposed to sharing customer information and internet usage with third-party companies such as advertisers, network monitoring companies, SEO companies, etc. We do not use proxy servers, firewalls, service re-directs or any other method to alter or log your on-line activities. All DNS requests are passed through to CloudFlare and cached on our routers (for speed purposes) for 48 hours before being deleted.
Data we do collect
We collect and retain user account information (such as name, address, email address, etc) for internal service, support, and billing. For networking and support issues we also log other information (such as mac address, DHCP lease information). All of this information is considered private and is not shared with third parties.
All on-line payment processing is done by a third party and Au Wireless does not have access to your credit card or bank information.
Requests for user information will only be surrendered as legally required (e.g. a subpoena).
That being said...
Understand that your data will travel across many different providers and services on the Internet. They will have different privacy policies. It is best to assume your data is being collected and possibly stored at various points on the Internet beyond Au Wireless, including websites you visit. Using sites that encrypt your transmission (ie: https) will help in securing your data, as will the use of Virtual Private Networks (VPN). Never provide sensitive or private information to non-encrypted websites or over non-password protected WiFi or public WiFi.
Au Wireless does not firewall or protect your router or devices. It is up to our members to maintain their own security and keep router firmware up to date. While Network Address Translation can help protect from DDoS and other non-targeted attacks, your router and devices may still be vulnerable based on the sites you visit and links you click on. For members with static public IP addresses, we perform no filtering or protection of any kind to your router.